Coaching Training

“[Momentum has been] a true inspiration to myself. The Contact Centre and I have truly evolved – look how far we have come over the past 4/5 years. Thank you for sharing your skills and knowledge with me – it truly has made me the manager I am today. It has been a pleasure working with you.” Natalie Herbert, DVLA

Coaching Training Course from Hawk Associates

The ability to get the very best from people and teams in a contact centre is what sets the excellent supervisors and managers apart from each other. Invariably, they get their results from excellent coaching skills.

Sample Content :

  • What is Coaching
  • What are the Benefits of Coaching
  • What are the Barriers to Coaching
  • What are the Attributes of a Coach
  • What would a Coachee Want
  • Top Tips
  • Opportunities for Coaching
  • Coaching Structure
  • Questions for Coaching
  • The Mindset of a Coach
  • Push & Pull
  • Spectrum of Coaching Skills
  • Goal Setting – SMART Goals
  • Questioning Skills
  • Listening Skills
  • Feedback
  • Developing Coaching Skills
  • Reading List

To find out more about how our Coaching Training course can benefit your organisation and be tailored to suit your exact needs, talk to us today on 01558 668878 or click below to arrange a call back.

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‘If your actions inspire others to dream more, learn more, do more and become more, you are a leader.’
John Quincy Adams