Contact Centre Training

Contact Centre Training from Hawk AssociatesWe have been involved in a range of Contact Centre Training Projects since 1998 and have a significant proven track record in Contact Centre Training, Support, Project Management and Consultancy.

We have worked with a wide range of Customers in both the Public and Private Sector and have been involved in both start-ups and Long-term Contact Centres.

We provide accelerated learning approaches throughout our courses and programmes and pride ourselves in training that enhances and improves productivity and results, as well as resulting in improved Employee Engagement .

Celebrating 25 years

Our Contact Centre Training courses and services include

  • Customer Service & Customer Relations
  • Coaching Training
  • Systems & Technical Training
  • Induction Training
  • Sales – Inbound & Outbound
  • Train the Trainer
  • Telephony Skills
  • Objectives Development


‘If you don’t take care of your customers, someone else will.’