Sales – Inbound & Outbound

“An excellent programme and the results have been evident in the Contact Centre.” Lynne Perry, DVLA

Contact Centre Sales is a subject like no other. Combining elements of traditional Sale Training, combined with the unique working environment of the Contact Centre, with all the pressures of targets, KPI’s, retention and comparative performance, a particular approach to training and follow up is essential. We have worked for 15 years to develop our ability to deliver effective, tailored and practical training to help Sales Staff to perform from the very start.

An example of the content of courses and programmes that we have delivered in the past is shown below. However, all programmes are designed to meet the specific needs of each customer.

Sample Content:Sales Training with Hawk Associates - Inbound & Outbound

  • Products and Services
  • Features and Benefits
  • Introduction to Selling
  • Why People Buy
  • Buying Decisions
  • Sales Structure
  • Sales Skills
  • Salutation
  • Fact Finding
  • Qualification
  • Questioning
  • Listening
  • Communication
  • Matching
  • Objections
  • Buying Signals
  • Closing
  • Presentation
  • Negotiation
  • Up selling
  • USP’s
  • Putting it all Together

To find out more about how our Sales course can benefit your organisation and be tailored to suit your exact needs, talk to us today on 01558 668878 or click below to arrange a call back.

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‘Stop selling. Start helping.’
Zig Ziglar