Systems & Technical Training

“[Momentum has] Definitely been one of the best things to happen to the Contact Centre.” Paul Taylor, DVLA

Systems & Technical Training from Hawk Associates

The delivery of training for Contact Centre Staff to be able to use the bespoke computer systems that are used by Contact Centres is often handled in-house for new staff in existing Contact Centres. However, for Start-up sites and for the implementation of new Systems at existing sites, we have significant experience in delivering this.

We have delivered numerous programmes from First Line Operators through to Technical Support Staff and have 15 years experience developing and delivering Systems and Technical training as well as producing Technical Training Manuals for Contact Centre Staff.

To find out more about how our Systems & Technical Training course can benefit your organisation and be tailored to suit your exact needs, talk to us today on 01558 668878 or click below to arrange a call back.

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‘Take the attitude of a student; never be too big to ask questions, never know too much to learn something new.’
Og Mandino