“I feel I have learned a lot about myself as well as getting practical tools to help me both develop and become more productive, in work and also in my personal life.” Glyn, Business in Focus
One of our most popular Programmes, Train the Trainer is a subject we take great delight in delivering. The experience and skill of our Trainers is passed on during these courses to Trainers who are either new in the role or are looking for new approaches. A great number of organisations we have worked with have created their own internal training teams, without the luxury of having an experienced Mentor internally and this allows us to help by sharing best practise. This has been an important Contact Centre course to assist the implementation of a Training Team or to enhance the skills of an existing one.
Course and Programmes are tailored to the needs of individuals and organisations, but an idea of possible content is:
- What is training?
- Learning Definitions & The Learning Cycle
- Learning Styles
- Learning Styles: Pro’s & Con’s
- Learning Cycle & Learning Styles
- The Steps of Learning
- Learning Zones
- What is Communication?
- Communication: The Key Elements
- Feedback Principles
- Aims & Objectives
- Understanding methodology:
- Visual aids:
- Get The Environment Ready
- 1st Impressions: Meet, Greet & Intro
- Red Light – Green Light
- Handling Questions & Answers
- Delegate Types:
- General Tips
- Circles of Concern and Influence
To find out more about how our Train the Trainer course can benefit your organisation and be tailored to suit your exact needs, talk to us today on 01558 668878 or click below to arrange a call back.